Pricing
Plans
Starter
4% + 40c per transaction
- All core features
- Card + EUR/SEPA payments
- Merchant dashboard
- Customer portal
- Webhooks + API
Pro
3% + 30c per transaction
- Everything in Starter
- Priority support
- Advanced analytics
- Lower transaction fees
Transaction Fees
Starter: 4% + 40c | Pro: 3% + 30c
mavi pay is built on Stripe, and we cover their processing fees from ours. However, Stripe imposes a few additional fees for certain transactions that we need to pass on.
Additional Fees
- +1.5% for international cards (non-EU)
- +0.5% for subscription payments
Example
Below is an example breakdown for a EUR 30 subscription payment from an international customer (Starter plan).
| Product Price | EUR 30 |
| Total Transaction Value | EUR 30 |
| Transaction Fee (4% + 40c) | EUR 1.60 |
| International Card (+1.5%) | EUR 0.45 |
| Subscription (+0.5%) | EUR 0.15 |
| Total Fees (Before Payout) | EUR 2.60 |
Refunds
You can issue both full or partial refunds on mavi pay to your customers. However, the initial transaction fees are not refunded to you since credit card networks and PSPs charge them regardless of a future refund.
mavi pay reserves the right to issue refunds at our own discretion up to 60 days after the purchase as part of our efforts to reduce disputes and chargebacks, which cost you EUR 15/dispute.
Dispute/Chargeback Fees
Sometimes, customers can open a dispute/chargeback via their bank for a purchase. Disputes cost EUR 15 per dispute regardless of outcome and are deducted from your balance directly. This fee is charged by the underlying credit card networks and PSPs regardless of outcome and therefore something we cannot refund.
We continuously work to proactively reduce the rate of chargebacks across mavi pay to be at or lower than industry standards.
Payout Fees
While payouts may incur fees charged by our payout providers (Stripe), mavi pay does not add any extra fees or markup. These are strictly Stripe's fees, and mavi pay does not profit from them.
mavi pay offers manual withdrawals for merchants. Keeping you in control of when to issue payouts.
Stripe
EUR 2 per month of active payout(s)
0.25% + EUR 0.25 per payout
Cross border fees (currency conversion)
0.25% (EU) - 1% in other countries
Volume Pricing
Large or fast-growing business? We can offer custom pricing to better fit your needs.
Reach out to us